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FAQs

Quick answers to the most-asked questions.

Q: Do I need to click Start Sync every day? A: No — once clicked, the state is stored in the database and stays on until someone clicks Stop. PC restart, power cut, etc., have no effect; the backend service comes back and continues syncing.

Q: What does "Auto-sync new" actually do? A: It tells WMS Sync Hub "everything I create from now on (item / picking note / PO) should automatically go to WMS — I don't want to come back and tick each one".

  • Item Code Sync: ticked → newly created AutoCount items auto-enable + push.
  • Picking List Sync: OFF by default (since v1.6.0, manual flow). To enable, press Ctrl+Alt+0.
  • PO → ASN Sync: OFF by default — customers prefer using Transfer Selected explicitly.

Q: Why does Sync Now require a confirmation dialog? A: Since v1.6.3, all Sync Now buttons have confirmation. This prevents accidental pushes — once pushed to WMS, the warehouse starts processing and rolling back is messy. Read the dialog list carefully before clicking Yes.

Q: What's the maximum rows for Item Code Sync Now? A: 20 rows (raised from 5 in v1.6.3). Picking List Sync Now is still 5 rows.

This cap prevents bulk-pushing too much at once (WMS API rate limits) and gives you a sanity check in the confirmation dialog.

Q: What if I sync something by mistake? A: Use Cancel Picking Job or Cancel Synced ASN in the PO tab to roll it back. If the order is already Shipped (or GRN already created), you'll need to handle it manually with the warehouse — same as a real wrong-shipment.

Q: How do I retry a failed sync? A: Each tab has a Retry Failed ... button at the top-right:

  • In the grid, tick or Ctrl+Click the failed rows
  • Click Retry Failed ...
  • Click Yes in the confirmation
  • Status resets from 'E' / 'Failed' to pending; the worker repushes on the next poll

Important: Retry Failed only touches rows you selected — it never bulk-retries everything.

Q: Can I use WMS Sync Hub when the WMS server is down? A: Yes — the plugin UI still opens and shows existing data. But new sync operations will fail (logged to Sync Log). Once WMS is back up, use Retry Failed to manually retry.

Q: Will WMS Sync Hub delete anything in AutoCount? A: No. WMS Sync Hub reads AutoCount documents and writes back statuses (like Shipped, GRN). It will never delete your picking notes, POs, or items. The only auto-create is the GRN (final step of PO → ASN flow).

Q: What if the PC loses power? A: No need to manually click Start Sync. The state is in the database — when the backend service comes back, it resumes where it left off. Missed transactions get picked up by the next poll (except for POs parked at 'Failed' — those need manual Retry Failed PO Pushes).

Q: Do I need to re-sync items after editing description? A: No, WMS Sync Hub auto-detects items where Item.LastModified > LastSyncDate and re-pushes on the next poll. To verify, check Sync Status in Item Code Sync.

Q: Can two users open WMS Sync Hub at the same time? A: Yes. WMS Sync Hub is safe across multiple PCs simultaneously. Settings (Auto-sync toggles, Start/Stop state) are global — one user's change affects everyone.

Q: Is the data between AutoCount and WMS encrypted? A: Yes — over secure HTTPS (production setups via Cloudflare Tunnel or similar). Solution Provider configures this once. The WMS partner key is also encrypted at rest with Windows DPAPI.

Q: The warehouse says they didn't receive my order, but I see it synced — what now? A: Open Sync Log to find that picking note's record:

  1. Search by PN number
  2. Find Type = ORDER_CREATE + Dir = OUT
  3. Double-click to open View Payload
  4. Screenshot the Request payload + Response payload, send to the warehouse

If the record is ✓ success but the warehouse can't find it, send them the wmsOrderNumber (in the Response payload) — they should be able to look it up.

Q: Can I print today's syncs? A: Yes — Sync Log filtered for today, then right-click → Export To Excel / PDF (DevExpress grid feature). But the export doesn't include full payloads, only the column values. For payloads, use View Payload + Copy on individual rows.

Q: PO push failed — can I see the exact WMS error? A: Yes. Go to Sync Log:

  1. Search by PO number
  2. Find Type = ASN_CREATE + Dir = OUT
  3. Double-click → the Response payload's code and message fields are the precise WMS reason

Q: How do I know if WMS Sync Hub is on the latest version? A: Check the main window footer: WMS Sync Hub v1.6.4 · API v1.6.4 · ✓ Connected. Versions must align + the indicator must be green.

To upgrade: click About in the left navigation → Check for Updates.

Q: What if I want one specific picking list to NOT go to WMS, just be processed in AutoCount? A: Picking List Sync defaults to manual mode (v1.6.0+), so you simply don't tick + don't click Sync Now — it won't auto-push.

If you've enabled Auto-sync new (via Ctrl+Alt+0), turn it off before generating that picking list:

  1. Switch to Picking List Sync, press Ctrl + Alt + 0.
  2. Untick Auto Sync new picking notes, click OK.
  3. Back to AutoCount, click Generate Picking List.
  4. The list won't go to WMS.
  5. Re-enable Auto-sync afterwards if you want it back.
caution

If you generate the picking list first and then realise you didn't want it on WMS — by then it's already pushed. Use Cancel Picking Job to recall (provided it's not yet Shipped).

Q: How does the Sync Log auto-cleanup work? A: 90 days by default. Once an hour, rows older than 90 days have their RequestPayload + ResponsePayload columns set to NULL (the row metadata — refNo, time, success, error — stays; only the verbose contents go).

To adjust: go to Sync Log, press Ctrl + Alt + 0, find Auto-clear payloads after [N] days (0 = disable auto-cleanup).

Q: How do I back up / restore WMS Sync Hub settings? A: All settings live in the AutoCount database in the Z_WmsSyncSetting table. Backing up the AutoCount database = backing up WMS Sync Hub settings. Solution Provider's task.