Cancel Picking Job

What this menu does

If a customer cancels, an order is wrong, or you simply want to recall a picking list already pushed to WMS — use this menu to tell WMS don't pick it.

After cancellation, the sales order is freed up and you can put it on a different picking list.

⚡ Important first

Cannot cancel a Shipped picking note

Once a picking note reaches Shipped in WMS, the goods are on the truck — you can't cancel via this menu. WMS will reject with "INVALID_OPERATION".

Only Received / Allocated / Picking / Picked / Packing / Packed stages can be cancelled.

For genuine wrong-shipments, use the warehouse's standard return process.

Read-only by default

Since v1.6.0, the Cancel Picking Job page defaults to display-only — rows can't be selected. This is to prevent accidents.

To enter "selectable mode", press Ctrl + Alt + 0 to open the Advanced Cancel Options dialog and turn on the option. This is a session-only setting — close the window and it resets to read-only.

Method 2 — Deleting a Picking List auto-cancels everything

If you delete an entire picking list directly in AutoCount, WMS Sync Hub detects it and auto-cancels every picking note under that list on WMS within 10 seconds. No need to come to this menu.

Useful for bulk void + redo scenarios — easier than ticking each row in the list.

(Note: the same Shipped rule applies — already-Shipped picking notes won't be cancelled.)

Method 1 — Manual selection (standard flow)

1. Click Cancel Picking Job in the left navigation.

2. Pick a date range at the top, or use Search with a keyword (picking list number, customer name, driver, etc.) and press Enter.

3. The grid shows Picking Lists (parents). Each list contains multiple picking notes.

4. Enter selectable mode: Press Ctrl + Alt + 0, tick the option in the Advanced Cancel Options dialog, click OK.

5. Click the ▶ at the start of a row to expand that list — you'll see each picking note inside, with customer and status.

6. Decide how to cancel:

   Option A — Cancel the entire Picking List

   • Tick the picking-list row directly.
   • All picking notes under it are cancelled together.

   Option B — Cancel a single Picking Note

   • Expand the list with ▶.
   • Tick only the picking note you want to cancel.

7. Click Cancel Selected at the top.

8. Confirmation dialog (lists the PN numbers) — click Yes.

9. Within seconds, the cancel is pushed to WMS.

10. Status updates in the grid. Those sales orders can now be placed on a different picking list.

A list with even one Shipped PN can't be cancelled at the list level

To cancel an entire picking list, all of its picking notes must be unshipped. If any one is already shipped, ticking the list will be blocked with a popup.

Fix: Expand the list (▶) and tick only the picking notes that can still be cancelled. Leave the shipped one alone.

How to verify the cancel landed on WMS

After the cancel goes through, refresh the WMS web order detail. You should see:

Field	Value
Status	Cancelled
Stage	Closed
Exception	(empty)

Those three fields confirm WMS truly cancelled — the warehouse won't pick it.

tip

If WMS Sync Hub shows the cancel succeeded but the WMS web page still shows Status as Received / Picking, go to Sync Log, filter Type = ORDER_CANCEL, double-click that row to open View Payload — WMS's specific error message is inside.

FAQ

• Q: How long until the cancel reaches WMS? A few seconds, usually within 10 (CancellationWorker poll interval). If WMS still shows the order after a minute, check Sync Log — the WMS error there explains why.
• Q: Can I cancel a Shipped picking note? No — goods are on the truck. Use your standard return process.
• Q: Does cancelling also cancel the sales order in AutoCount? No. Cancelling on WMS only frees up the SO so you can re-route it to a different picking list. The SO itself isn't touched.
• Q: Why don't I see any checkboxes? This is the v1.6.0 safety design. Press Ctrl + Alt + 0 to enable selectable mode.